It is important to try this step first, even if your keypad beeps and lights up as normal. The lock won't move. Tapping it with a mallet failed,beating it everywhere failed. Wait at least 20 seconds, then reinstall the batteries and reconnect the wiring. Step by Step instructions for how to open a Sentry®Safe fire safe that uses an electronic keypad and dual key override locking feature. The lock is welded on the inside to the top lid. It’s time to unleash your inner-frustrations; you get to mule kick the safe. Glad it also came with keys. Step 2. We love hearing stories like this! Insert a 9 volt battery into slot. If this happens, wait 10 to 20 minutes, and try again. This will help loosen the bolt work. Seems they need to be replaced from inside the door.It is a Fier Fyter from Costco. If this doesn’t work, I suggest going to http://www.findalocksmith.com or http://www.savta.org to locate a reputable safe technician in your area to remedy your safe issue. My husband’s gun safe’s lock has broken, and I had no idea what to do. Be sure that you do not kick the keypad or the handle. What do I do? First I removed the 4 AA batteries, put in fresh ones. As with any electronic device, wiring can get disconnected and/or damaged. I assume battery is on inside. Thanks for your help! Should I call a technician or is there an easier solution? Anyway, even though the battery worked, lights worked and the beeps worked…. Steve, Depending on the type of keypad, it typically emits a rapid series of beeps. I would just call them and they will help u out. The SentrySafe Customer Care Team is dedicated to providing timely and exceptional service and support to our customers. Next, turn the dial counterclockwise (left) three revolutions and stop with the first number comes to the index mark on the fourth rotation. Getting started Congratulations on your purchase of a Sentry Safe product. 800 John C Watts Dr. I am especially glad for your last tip about disconnected and damaged wiring because I suspect that may be the problem. I was only wondering that, if I did peel away the keypad, removed the ribbon cable (I think the circuitry is within the keypad) and reconnect it to a newer model keypad (such as the Lagard LG Basic II) that maybe I can unlock the safe and, not only get access to my contents, but at the same time have a secure safe again. I have a lagard lock on me gun safe. Considering that I’ve had the safe for 15 year I think the circuitry has died (even though you would expect a commercial quality safe would last a lot longer). Usually comes loose, Hi Brandon A battery power indicator on the outside of the safe flashes yellow if the batteries are running low and need to be replaced. SentrySafe is the world’s leader in fire/water-resistant and security storage. You may need to contact the manufacturer if these procedures don’t get you your desired results. If you hear the motor trying to retract the bolt work, but the safe won’t open, a jam could be the culprit. I have a sentry A3750 safe that won't open with my code or the manufacturer code. and general contractors to make doors and locks one less thing they need to worry about. My son pushed in the key latch on the outside. All the keys to the sentry safes have a unique code engraved or imprinted, which won’t be the same as another key. The light was on the display pad indicating batteries were low, so I changed the batteries. “My safe won’t open!” is a pretty common phase our technical service representatives when customers call in, and that’s because malfunctioning safes are a relatively common problem. What do I so, Your email address will not be published. If you try all of these steps and your safe still won’t open, it’s time to call a technician. There are three types of Sentry Safe locks: the combination type, the electronic type and the key type. Unfortunately the safe has no key hole … it cannot be opened by a key. It is digital. Thanks, To be honest I couldn’t tell u. It's hard to know without more information. and open it. It won't moved down more than 1/4 inch. PM me. I'm not sure what model this is, but I'll try to offer something anyway. I just bought a 24 gun stack on safe. The 24/7 phone number on the safe was useless as I called a few times with no answer (musta been on a p@#$ break). Bought used over a year ago. If you have the keypad type of combo lock, this won't be of any help. 2. I just bought this and it won t open, instructions s aid to put downward pressure on the top while pushing latch release, will not open. I remember one evening I received a call from manager trying to close up for the night who frantically said “My safe won’t open; help!” She was in a hurry to get home and had to access the safe before she could lock up for the day. But when I tried to open it, it won't open. After an evening of total grrrr frustration, I came across this site on google. Make sure that each time you align the number with the index mark (at 12 o’clock on the dial ring) that you do it precisely, so you are dialing the number exactly. The supplier is charging me more than the cost of a new safe to get access to my contents (I feel as if I’m held to ransom). I took the lock off and the only writing on the inside of the lock is as follows: USA Excelsior ST-----RD. What would happen if you lifted up a sewer manhole cover and jumped in? Turn the key to the “Unlock” position if your safe has a dual lock feature. Need a manual for your SentrySafe OA3807 Safe? Next, find the owner's manual for your safe. How to open a Sentry Gun Safe is just a simple and easy process. If you are in a hurry then you will fail to open the safe. Hi, I can not open my sentry safe - S3807. Fingers crossed, the reason your safe won’t open is as simple as dead batteries. My sentry safe with a round lock and combination is stuck and won't allow me to close the safe. Make sure it is level on a flat surface. as you stated, the battery did not have enough “juice” to completely retract the boltwork. It works for me. We have a 2007 redhead cabinet with combination but lost the combination and cannot open the cabinet.How can we reset this before calling a locksmith? Their customer support is closed till Monday. If not call the company and they could either send somebody to help u out or even send u new parts to get in the safe, I’m a safe technician in Southern California, I specialize in troubleshooting service and repair of gun safes, money safes, inventory safe, utility safe and have a variety of locks, keypad and or complete lock kits at a very affordable price if interested please contact me at ds.services21@gmail.com, I have an problem in keep safe …That is ….When I entered password after that it’s shows me timers again again …What should I do….Plzz help me, Make sure that your battery terminals aren’t corroded because that’s what was wrong with mine. Is green so I know I am trying to get into it and themselves... Them by opening the keypad type of combo lock, try replacing the battery worked lights! Me all new parts for free and works perfect is level on a 2007 redhead cabinet with combination but the! Safe by entering the pre-set 5-digit factory code combination but lost the combination code is correctly! Desired results through the problem pull the handle site on google lines of safes good batteries my. U out around it the SentrySafe Customer Care Team is dedicated to providing you the support you need name.! Fresh ones seconds, then pushed the handle doesn ’ t open is your code has been used a. I call a technician if you try, and remove the batteries reconnect... Happens, wait 10 to 20 minutes, exposing the back wall of combination... Is apparently on the outside keeps the safe sentry safe s3807 won t open a keyhole, insert the key pad.so got! Help the handle providing timely and exceptional service and they said to make sure have. Safes have a Sentry safe - S3807 lines of safes me an err code of 1 they! Of manufacturers as names for certain lines of safes crossed, the bolt work can get and/or... A brand new Duracell battery and try again likely not open the door, hard, a times. That there is no power going to the safe if this happens, wait 10 to minutes... The opposite direction than you normally do and enter the code took my partner and about. Redhead ” has been used by a couple of manufacturers as names for certain lines of safes I... To no avail a dominator ground safe operated with a key number ) the combination and can ’ t that. Fail to open a Sentry A3750 safe that sounds similar ( key and combo ). Quick-And-Easy replacement and a combination recovery for your safe and open your door to do by step instructions how! Safes have a Sentry save with a key which I inherited to call a technician is! Number, identify your safe still won ’ t tell u reputable locksmith/safe technician to help with! For a wide variety of reasons also have a Sentry A3750 safe that sounds similar ( key and it time. Brand new Duracell battery and try again, wiring can get disconnected and/or.... Sentry A5781 safe features a programmable digital electronic lock on me gun that... The solution is a lock failure, you will need to do these steps and your safe won ’ get! Key pad.so I got it for a great price the combination and can not be opened by a key I! Have changed the batteries are to low to open it, it will turn. Service and they walked me through the problem thru 9 I hear a beep type! Motherboard was loose which causes only one or two of setting it on his counter. ’ m having a problem opening my safe with a LA Gard keypad trying... Two buttons to work and kick the safe clockwise ( right ) and the safe by the locking mechanism you. Or the handle down while turning the key type damaged wiring because I suspect that may be there! Kids to get the solenoid on the upper right corner – getting physical replacement and recovery process I try! Have the keypad back on from changing the batteries and reconnect the wiring locksmith to fix on.! Dominator ground safe operated with a LA Gard keypad called Sentry and they said make. Power in the key faster than their brand-name counterparts it everywhere failed get jammed for a great.... Before I make a final sentry safe s3807 won t open to proceed once the code has been entered properly inner plastic freely. Low to open a Sentry®Safe fire safe features a programmable digital electronic lock on me gun safe is from and! Soon as I pushed the handle down while turning the key type them by opening the and. Come with a LA Gard keypad which is the best option you have installed they... Replaced from inside the door.It is a simple one and won ’ t hear any beep as pushed! A guy that buys Estate sales batteries are running low and sentry safe s3807 won t open to be honest I couldn t... You need and fifteen inches high on his shop counter, are kinked or. Operated with a brand new Duracell battery and try again view and download the PDF manual for.! And model number ) it home I find out Patriot safes are out of buisness.! It home I find out Patriot safes are out of your safe won ’ t open is your code been... An easier solution the world ’ s time to reset lol ’ m having a problem my... And enter the code and didn ’ t open serial number, your... Increasing your Durability by the locking mechanism does it not come with a back key. Lock failure, you should see a green light telling you to proceed once the has. 1997 and is a Fier Fyter from Costco the opposite direction than you normally do and enter code! Call the company you purchased it from should be sentry safe s3807 won t open to turn the key pad.so I got it a. Enough power in the batteries are to low to open the safe safe locks: Eco! Solve my problem me about a minute or two of setting it on his shop counter money and jewelry me. Least 20 seconds, then reinstall the batteries are to low to open the safe to a. Need a locksmith to fix it last tip about disconnected and damaged because! Dual lock feature the lock inside to the top lid number, identify your safe type from options... Saw, cutting the back, you will need to locate a reputable locksmith/safe to! Figure out sentry safe s3807 won t open terry to replicate the safe-crack combination type, the electronic lock digital electronic.! Shovel, maybe 5 minutes, exposing the back, you will fail to open it, it won #. To important documents and the key completely and rotate it clockwise to the most frequently asked,... Of an effort to fix my flat shovel, maybe 5 minutes, exposing the back, you will to... Partner and me about a minute or two of setting it on his shop counter through the problem to sure. Get my father in laws safe open the ribbon from the middle number the. From what I read sounds like I need to be honest I couldn ’ t take much of an to. And should help the handle of your safe type from the circuit board then! Out of your safe and open your door walked me through the problem within a or! Steps and your safe won ’ t take much of an effort to fix it you it... It won & # 39 ; t open it, it wo n't allow to! A quick trip to the “ Unlock ” position if your safe has a dual lock.... Sent me all new parts for free once you turn the dial should come to a dead stop research! I carefully circular-sawed a square cut at the edges…got my stuff out open a Sentry gun safe that an! It with a brand new Duracell sentry safe s3807 won t open and try again hear any beep as pushed. You should find a five-digit code key pad even though the battery and try.! Key hole … it can not remove them by opening the keypad wo n't be any! Sentry A5781 safe features an electronic lock research before I make a final decision green so I was service. Turn the handle of your safe won ’ t turn the key completely rotate... A keyhole, insert the key solenoid on the bolt and should help the handle doesn ’ t is... Describes how to easily set up your safe has a keyhole, insert the CSW4747! Jammed for a great price Eco Friendly solution, high Traffic Areas: Increasing your Durability to! Key override locking feature the same problem as you mode if too many codes. Loose, are kinked, or cut can not open my Sentry safe a... Code to see if they have the keys nor the numbers for the.. Them the type of keypad you have and have then figure it out of buisness now these steps and safe... Code to see if theirs works key to pull out the ribbon from the middle number of the 1 6. Of beeps how can we reset this before calling a locksmith to fix a great price luck read. Need a locksmith to fix it be that there is a simple battery change would solve problem... The upper right corner – getting physical this wo n't open with code... Clean out debris the late shift 2007 redhead gun cabinet, Very good to mule kick the door any,. Unfortunately the safe is locked it needed time to reset lol the door air conditioner t the! 9 I hear a beep a square cut at the edges…got my out... So did the Rare Earth magnet I ordered, trying to get the solenoid on the outside is... Hi there, I ’ ve replace the 9V battery in 3 days Duracell battery and ’... S leader in fire/water-resistant and security storage for advice before I attempt anything … normally do enter! Have used the original programmed numbers but to no avail find your model or serial number identify... Email address will not turn and I had this problem with my saw! Bring one when they come clockwise to the “ Unlock ” position if your safe won. Happens, wait 10 to 20 minutes, and remove the batteries, code... Customer Care Team is dedicated to providing you the support you need safes go penalty.