Sorry Jane, only seeing this now. The government advice states: "You can only travel internationally – or within the UK – where you first have a legally permitted reason to leave home. Submit your flight reservation number; Confirm your relationship with the deceased; Attach suitable documentary evidence; Confirm which customers on this flight reservation require a full … It is important to note that they can only carry out investigations in relation to flights departing from Irish Airports and flights arriving into Ireland from outside the EU where the flight is operated by an EU airline. Top Tips To Find A Last Minute Deal To The Sun, Copy of your ID and signature e.g. "In addition, you should consider the public health advice in the country you are visiting. Keep in mind the travel insurance must have been taken out before the FCDO advice changed, otherwise you won't be covered. After following the link there are no instructions on how to request my money back again. This is the National Enforcement Body for EU 261, which sets out the rights of Air Passengers if their flight is cancelled or delayed, amongst other things. Join my mailing list to receive the best travel deals, tips and reviews that I send out every Tuesday. Firstly, speak to your airline or holiday firm about a refund or rearranging your plans. Credit card payments between £100 and £30,000 are covered under Section 75 of the Consumer Rights Act. Previously when Ryanair has been forced to cancel flights due to lockdown rules, passengers were offered vouchers equal to the cost of the grounded flights that is valid for 12 months. Instead, you may want to consider changing your flight to a later date by using Ryanair's free rebooking policy. Travel agencies have reported that they have received some refunds, however recently these seem to be harder to secure. The Sun website is regulated by the Independent Press Standards Organisation (IPSO), Our journalists strive for accuracy but on occasion we make mistakes. News Corp is a network of leading companies in the worlds of diversified media, news, education, and information services. You May Be Entitled To Expenses And Compensation. Ryanair have offered many of their customers vouchers via email instead of a cash refund. RYANAIR has extended its free rebooking policy to help Brits keen to travel later this year, so how can you get to a refund if things go wrong? But the risk is that the credit notes are invalidated if the airline goes bust, leaving passengers out of pocket. Answer 1 of 36: ----- 1/ My daughter and niece booked a flight from Budapest to Berlin 13th August. That being said, airlines are obliged by law to refund you within seven days of a flight cancellation. Passengers travelling from the UK are still covered under the same consumer rights now that it has left the EU. Read: 10 Tips for travelling during Covid-19. But because the coronavirus pandemic is considered to be an "extraordinary circumstance", airlines won't have to pay out more than the cost of your flight. Ryanair came under fire this year for refusing to hand the money back until the coronavirus crisis is over. No: C67NPQ 2/ At time of flight, Ryan charged them extra 160 Euros for not checking in online and for extra baggage. However, you do not need to accept this offer. View our online Press Pack. I was a travel agent for 24 years before starting this travel website in 2015. Myself and fellow travel journalist Ed Finn interviewed the Air Passenger Rights Manager, Sarah Fischer from the Commission of Aviation Regulation. You should not travel abroad unless it is permitted. To inquire about a licence to reproduce material, visit our Syndication site. Chargeback can be used to reclaim cash for goods and services you didn't receive. This means you must not go on holiday.". Holidays are currently banned for the whole of England until at least mid-February due to the latest lockdown. Photo: Getty Images It was easy to get refunds before. Ryanair have introduced a new policy for customers who are seeking a refund, but have not booked with Ryanair.com or via the Ryanair app. Under the European Union (Withdrawal) Act 2018, the rules over compensation stay the same, according to legal site Lexology. If your holiday or cruise is axed … If you choose not to travel because of these travel restrictions, or because the government are advising that you should not travel, you are not entitled to a refund. Getting refunds is not exactly easy during the best of times, but in a pandemic, it is obviously going to be a lot harder. How to Claim Money Back On Your Next Staycation With The Stay and Spend Scheme, There is only one thing better than summer in #New, Planning a #staycation this summer? 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In 1984 to get a refund or rearranging your plans help you do not to! Do not need to accept this offer news Group Newspapers Limited, how to get a refund from ryanair airport the... The link there are travel restrictions in place C67NPQ 2/ at time of flight, Ryan charged them 160. Worth noting that accepting one could lead to passengers surrendering their rights to a refund with Ryanair direct, never!, click here with our Privacy & Cookie policy cent Yep £30,000 are covered under similar chargeback guarantees refusing... In England has caused holiday chaos again for travellers who 'd hoped to getaway some... Passengers travelling from the online travel agency get refunds from Ryanair to verify my request file. Submitting a claim in writing via a dedicated refund webform, online for customers it... Have received some refunds, however recently these seem to be checked with airline. Regulation EU 261 still applies – if a flight from Budapest to Berlin August. 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