I really need an international shipping option however I have been trying to get in contact with DHL for over 2 months to set up an account and you CANNOT speak to someone to do this - online you just put your information in and "we'll get back to you" or if you call them it's the same thin 8 Departed Facility in CARACAS - VENEZUELA CARACAS - VENEZUELA 18:30 .On DECember27Th i left a feedback wiTh The president and director of customer service regarding The whole story and Their worst service and The next day on DEC28Th 2012 The customer care lead emailed me and apologised for The inconvenience and They will schedule a delivery again and The very same day a rep called me from dhl and told They will deliver it on Monday 31st DECember and he took The address wiTh The buzz code number .so i was happy That i would receive The parcel at-least for The new year .so i was waiting on DEC 31st at my home That The driver would come and knock on my door and casually went out to pick my regular mail from Canada post i saw The door tag again from dhl .he didn't even buzz The code ... called Them again so many time just to hear That They would be able to send only 2nd Jan 2013 because he attempted once on That already ... such a WORST WORST SERVICE ... so happy wiTh FEDEX They delivered it to me The very next day ...NEVER EVER USE DHL. This is the worst behaviour I have ever seen since I came to Canada 5 years ago. Friday, March 14, 2014 Location Time 2. took my parcel from Pretoria to Canada on the 26th September, it stayed in their facility in Ontario for 2 days. Java Script is required to provide tracking results. Monday, July 07, 2014 Service Area Tuesday, July 01, 2014 Service Area Yes, DHL has consistently all the 3 times failed when I used their services. Email notifications are confusing: Notification for shipment event group “Out for delivery”. They have started to miss our holiday dinner. Dhl Canada ranks 272 of 1034 in Transportation and Logistics category. Agree. 1) First delivery attempt to home address. For my personal shipments, I use Canada Pos because even the cheapest rates have tracking. So, the lady says, there will be no package today because it takes up to 48hrs to fix the addresse error. I would never willingly use DHL because it is a very inconvenient service for the receiver. 11 Clearance event MAIQUETIA - VENEZUELA 22:37 Wednesday, July 09, 2014 Service Area My sister is sending me a gift, she paid so much for the service and DHL is giving so much hassle to the recipient. The overall rating of the company is 1.1 and consumers are mostly dissatisfied. It is the worst service ever.. DHL Instead a young gentleman called back to let me know it would be delivered to me from 5-5:30. They lure you in with a Saturday delivery service, which doesn't matter, as you won;t get your package anyway. All rights reserved. It's a lie. Nice of them, as due to the postal strike, this was an invoice payment to pay a dozen employees! 10 Processed for clearance at SOUTHERN ALBERTA - CANADA SOUTHERN ALBERTA, AB - CANADA 09:17 3. 2011-12-29 05:52 Arrived at Loomis Facility LETHBRIDGE Etoys did in fact refund me shipping but still did me no good my son didn’t get his gifts for Christmas. No matter where you are shipping within our global network, we want to exceed your international shipping needs. A delivery notice was left on my door with a contact phone number. I called them up and was Oh and about my brother and dad picking up package they been there since 12:30pm EST they are still there at 4:00pm EST. DHL system shows incorrect Ship To address on notifications, by using a city for local sort facility, instead of destination city. and claimed she did not have a buzzer number listed..DUH...apartment is listed...which is the buzzer...they are refusing to deliver again..until she pays duty fees. Shipping regularly? Express Delivery? It is prohibited in many countries to introduce counterfeit goods and where proven the Customs authority will seize the goods and penalize the buyer. The lady I was talking to at 5:30pm said that the package would arrive the next day, today is the next day. At 5pm I rang up to inquire where it was. The global economy is just too complicated for contemporary customers to enjoy services. These people had me stay home for 4 days and they have not brought my parcel yet. Here's proof: At DHL Express we are committed to providing high quality service and we strive to get it right the first time, every time! This time I was pissed, I took time off school to be here yet they don't give a ### whose time they are wasting. Due to these fools! Unfortunately, We just have to agree with everyone. Now they say I have to pay 200 pesos more for interest fees in Mexico for my package to be deliver. For personal online purchases, I hope my vendors will use UPS, USPS, Purolator or FEDEX. Recent recommendations regarding this business are as follows: "Never deal with dhl canada", "Don’t use dhl", "Never use DHL ever". This is the second time DHL has screwed up for me tha latest month. DHL Express Canada. Till now I haven't received the parcel.. I called that evening they claimed the plane never came in. 2011-12-28 17:22 Transit Through Loomis Facility CALGARY Shipment status, proof of delivery or complaints - we answer all questions about your shipment. 2011-12-29 20:09 Processed at Location CALGARY For my personal shipments, I use Canada Pos because even the cheapest rates have tracking. Our Address is right but they believe its wrong. Headquarters. Which snail or dinosaur age are we in? 4 Clearance event CARACAS - VENEZUELA 23:20 Stick with Canada Post !!! 2011-12-30 21:25 Transit Through Loomis Facility BURNABY I've wasted 2 days waiting for the package instead of shopping for my business. They just want the money ! I told him I was on my way. 2011-12-28 16:09 Picked Up by Loomis CALGARY But surprise surprise, I spend a second day at home waiting for it and I just got a call from DHL saying "we are sorry, but all our drivers went out and it seems that your envelope stayed behind. I do not need apologies. I received a medium sized package that had the entire bottom of it cut out. I didn't know I have a gift until this hassle came. I finally have the package. For personal online purchases, I hope my vendors will use UPS, USPS, Purolator or FEDEX. 20 Customs status updated CINCINNATI HUB, OH - USA 06:41 The conclusion: Use FadEx, UPS, Purolator, or simply Postal Service before you ever think of using DHL. I have worked as a shipper/receiver and inventory control manager. DHL the worst service. 5 Processed at CARACAS - VENEZUELA CARACAS - VENEZUELA 23:03 The first time they failed to pick up the package, the seocnd time they failed to deliver the package and had made the first attempt to deliver after 3 weeks. 7. Original review: Jan. 6, 2021 After waiting over 8 months, DHL Express could not deliver my product ordered from Canada. 7 Processed at CARACAS - VENEZUELA CARACAS - VENEZUELA 18:30 I'm in Toronto. To top it off, next business day I received an email from Natasha Jackson from AZ (USA) customer service center. On Monday, January 9th, I was told I would receive my package on Tuesday. Don't truth this ### company ! Contact Lookup Track Your tracking number lets us find the right division contact to answer your questions. 27 Customs status updated ONTARIO SERVICE AREA, ON - CANADA 19:53 2011-12-29 15:56 Depart Facility LETHBRIDGE DHL - a blouse which has been stuck in customs fr more than a month... DHL PAKET - dhl germany two times could not deliver the same parcel to australia, DHL - staff mistakes, system related failures & bad customer service, staff mistakes, system related failures & bad customer service. It says that the driver needs to attempt LAST delivery. The conclusion: Use FadEx, UPS, Purolator, or simply Postal Service before you ever think of using DHL. 22 Clearance processing complete at CINCINNATI HUB - USA CINCINNATI HUB, OH - USA 12:03 When DHL pays Duty and VAT on your behalf, an Advance Payment or Disbursement charge will be added to your Duty and VAT statement/invoice for clearing the shipment through customs. View full Dhl Canada overview 2011-12-30 21:25 Transit Through Loomis Facility BURNABY I am writing on complaints board, BBB, ebay forums, amazon forums. I was not home on the day of the delivery, so the driver left me a notification card stating he would try the delivery again the following day, which was Wednesday. I ordered a product that was shipped by DHL. If you are unsure, please return to our Contact Center and select again. No excuse from DHL. Loomis also has excellent tracking. Dhl Canada ranks 273 of 1031 in Transportation and Logistics category. 209 complaints closed in last 12 months Guess they don't care enough to use a reputable delivery service. I made repeated trips to DHL with no success. 6. She has never had issues with delivery by FedEx. Dhl after reporting shipment had cleared processing and gone out for delivery lied claiming "recipient refused shipment". I work from home and hardly leave my apartment building especially when i am expecting packages to be delivered. I stayed home the entire day until 6 where I called in and another gentleman informed me that the dispatcher had spOKen with the driver who was in Traffic and would be here shortly. My entire day was TOTALLY wasted. Both Customer Service (Toronto/India) and Corp Office (Montreal) have no control of package movement once it is at the destination sort. The idiot lady didn't bother to write down or ask my buzzer number because she said something about how the driver won't get a hold of the number until later anyways. No information from DHL and the package arrived far too late to be used. They are completely useless. Plus I know from when I worked for a currier if we missed a deadline we would go out on any limb it cost to get the people their package & make sure they get it 1st thing the day after their guarantee. It take more than a week for me to receive a package that was suppose to be delivered 4 business days after. 2011-12-29 22:22 Transit Through Loomis Facility CALGARY We are pleased that you have benefited from the many learning and career opportunities. 18 Processed at PANAMA CITY - PANAMA PANAMA CITY - PANAMA 02:04 I was hung up on by one when I thanked her for ruining my son's Christmas. On 12/24/2007 When I called rep at 12:00pm aprox (that was rep who hung up on me) she claimed she put in a search for the package. 2011-12-29 20:05 Facility Scan CALGARY We are really sorry, but we just have too much mail." If this is the case, then Sarfaraz Siddiqui (Managing Director, DHL Express PK) and Najeeb Ullah Khan (Director Customer Service) want to hear your complaints first-hand. It ain't true. Here I am now Christmas eve and they say they are not sure where my package is exactly the last time it was scanned was on the 22nd. (When none was attempted to begin with). I called their customer service, but all they do is check your status online, and then raise their voice at you as soon as you try to ask for any other information (e.g. It seem that the package lie around while they keep updating the status online. Couriers at a local facility apply status scans incorrectly. For real? View full Dhl Canada overview I had to show up at local DHL warehouse. They claim I could drive out there and get it but I do not drive. It was meant to be delivered on Thursday They got my address wrong and … First, the shipment is so much delayed given that my sister ordered for a rush service that's not cheap by the way. Request a business account and profit from exclusive benefits. Saturday, March 15, 2014 Location Time Terrible, terrible service. DHL. 2011-12-28 17:27 Facility Scan CALGARY For all other inquiries please complete the form below. I Am a ... Business Customer. I already have a Business Customer Portal login. Almost half way through the day, so I called in. I asked the driver why would package be stuck in their warehouse for more than two weeks without any attempts to deliver. I paid for express mail internationally and turns out they don't live up to their 4 days they suggest as the time of arrival of a package. As well as this, the company provide private courier services for those looking to send packages to loved ones and friends with a trusted company. Don't know what scam their running but I can't afford the loss and recommend DHL be avoided as untrustworthy Your … and assured me that they had been "dispatched" and would be there to pick up the package. I went to DHL.ca and found in my Tracking record that they are stuck in Hamilton, Ontario---"bad address", "delivery failure", "contact DHL"., etc I don't know how the heck they got there. I had a horrible experience today and decided to let them have a piece of my mind. 19 Departed Facility in PANAMA CITY - PANAMA PANAMA CITY - PANAMA 03:02 2011-12-28 17:22 Transit Through Loomis Facility CALGARY When I complained they gave me the run-around. Never Never Never Again. then of course taxes on taxes which means I paid $60 on a $30 order. 7 Departed Facility in LONDON-HEATHROW - UK LONDON-HEATHROW - UK 12:39 At DHL, we know how important your parcels are, and how important it is that they arrive at their destination on time and in one piece. 5 Arrived at Sort Facility LONDON-HEATHROW - UK LONDON-HEATHROW - UK 10:45 So I figured if the driver is any smarter, he'll be able to come up by talking to the concierge or at least obtaining our buzzer from them. His response was the key to DHL problem: "It's not my route. 12. At 6pm I rang up again and was told they tried to deliver at 5pm but they were "unable to gain access to the property." This company is obviously inefficient, and they don't care about their customers' time. 2011-12-29 22:22 Depart Facility CALGARY I would NEVER use DHL of my own free will. This is less than a twitter, and provides no option for leaving a message other then short statement. 411 complaints closed in last 3 years. Ask the other driver..." I told him that for me he is a DHL and team he works with. I have had it with DHL. My package was supposedly to be here Thursday Dec 20th by 5:00pm. I'm in the same boat as Mike, I bought a laptop from Dell as well and it hasn't shown up yet I now have my boyfriend's brother who works for TSA at Logan Airport looking into my situation DHL keeps trying to get me to pick up my laptop at their local office in Stoneham, MA I live an hour from the local office when I talked to the local office the second I cursed them out up and down and all they could tell me was that they were sorry...they are full of ###! 2011-12-28 17:18 Facility Scan CALGARY I will never use DHL again. The company's resources may be strong in other markets like Asia but they have issues with execution in Vancouver. 16. Now my son wont get his gifts for Christmas. Customer Service told me to call in the morning at 9 am. Will never do business with Loomis or DHL! regret using this company.. Everyone stay away from DHL.. Loomis Express is terrible! It's a rip-off and it doesn't work. May be if you need only a snail mail it may be Ok, however even then there is no guarantee that they will deliver. I HATE DHL!!! I did give me a “system failure” credit but it just went back to Etoys. At 7 pm I was told they didn't have it and I should call Customer Service. Our international specialists are here to support you! I agree with everyone.. 3) Second delivery attempt ignores office address and … 1-800 customer service has no way to contact local facility other then email. Event Category: Shipment held – Available upon receipt of payment. Contact Claims and Complaints. She said OK and a rep would call me back to let me know. Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, Morgan Uloko and Justine Soga would like to hear about that too. It is now 10:55 am and I'm waiting for a call so I can go pick up the package even though I was told it was unlikely that I would have it by noon. No way to contact them or talk to a real person. You can rest assured: we treat your complaints seriously and promptly. I faced the same problem with Montreal branch. (Says deliver from Dec 5 to 20) Extra charges at the door on a $30 order it cost me $20.23 for a Processing fee really!!! They call center reps are rude. He said 'yes' and told me where to pick it up. Do Not use DHL. 2011-12-29 15:56 Depart Facility LETHBRIDGE I happened to be lucky to see one of the drivers return to warehouse to drop off the vehicle. they are unable to push a buzzer beside an apartment number November 17, 2014..attempt to deliver..but did not buzz..both of us home.. today another attempt..no buzz. 9. The documentation is precise and possibly the most detailed. ... so, now I'm just completely pissed off!!! What this means I have absolutley no idea! The package sent from Alaska to PEI via DHL took 1 day to reach Hamilton (ON), one day to reach Moncton (NB), one day to reach Charlottetown (PE) and 18 days to cover 15 min driving distance from local sort facility to destination (still not delivered)! Tuesday I waited all day and at 5 pm was told I would receive it on Wednesday. We would like to hear your feedback. Please enable Java Script in your browser. I will NEVER EVER use DHL again!!! If they are being in charge of delivering such important documents, they should be more responsible! For more information regarding complaints, please refer to our Claims Guide. Deliveries & Parcels 1 Min Read 1 Min Read All have excellent tracking. 1 Shipment picked up LAGOS - NIGERIA 15:54. we gave a order from amazon.co.uk and when we fill up the form they asked telephone number and delivery address, if so it means when order has come someone has to deliver to that address or somone has to call that to inform about order has come to cyprus. The documentation is precise and possibly the most detailed. Another shocking response:"I don't blame you." Event Category: Shipment held – Available upon receipt of payment. If this is the case, then Morgan Uloko (Country Manager - Ghana) and Justine Soga (Head of Customer Service – Ghana) want to hear your complaints first-hand. 2011-12-30 21:25 Depart Facility BURNABY Even when packages were lost by other carriers couple time, the handling of the problem was much supperior. After trying to get some information which is impossible, need to fill out a contact form??? The seller tells me to check DHL. DHL never called me to notify me about any delays untill the reciever in Mx. “Delivery attempted; recipient not home” showed up twice on trace history, when in fact not a single delivery attempt was made (no door tag left). DHL does not want to be associated with counterfeit goods and upon suspicion of such goods being imported, Customs will be informed. Sunday, July 06, 2014 Service Area I immediately called one of your representatives and told them of my situation where she informed me that she would either request for the driver to come back or hold it at the Brampton location. 4 Departed Facility in LAGOS - NIGERIA LAGOS - NIGERIA 21:49 Thursday, July 03, 2014 Service Area DHL Express is a division of the German logistics company Deutsche Post DHL providing international express mail services. DHL didn't show up! I agree with all the above comments re. Their excuse "we had a new driver and he was unable to deliver all the parcels" (sic). 11. what time will it be available for pickup, or how can I contact the facility that has my passport at Lachine.QC). 29 Arrived at Sort Facility ONTARIO SERVICE AREA - CANADA ONTARIO SERVICE AREA, ON - CANADA 22:02 I had a pickup arranged from a client's office in Toronto on Friday morning, to be picked up at 2 PM Eastern time, no later than 430 PM and delivered overnight for arrival in Calgary at 12 noon. S Terms and Conditions them, if they adopt the Loomis infrastructure and network for personal online purchases i... Board ’ s Terms and Conditions sent my parcel yet office in Canada on 1-800-805-9306 extra for. And gave them the exact address and my package is not up to inquire it! But not by choice to customers.They communicate with customers with an unprofessional way Read our data Statement... Shipper/Receiver and inventory control manager all day and now its 10 pm with by. With Everyone worked as a shipper/receiver and inventory control manager to attempt LAST.. The plane never came in division contact to answer your questions service department will contact you as as. Good my son didn ’ t get your package customer Reps, all! Status is still showing delivery today end of the russian mail, you can rest assured we... A shipper/receiver and inventory control manager ticket online to report the problem was supperior. As soon as possible notice was left on my door with a Saturday delivery ( $ 45.33.! In 2 days waiting for the receiver | Forms | Compliments or.. This hassle came on complaints board ’ s Terms and Conditions could contact them largest... The many learning and career opportunities was talking to at 5:30pm said they! Ruining my son didn ’ t get his gifts for Christmas Client closes at 430PM, but waited around a... With them because i send SAT exams via DHL, but not by.. Be totally irresponsible and DHL failed to provide the customer instead of destination city has screwed for. 'S Christmas was left on my door with a Saturday delivery service, which the! Me at 430 Toronto time to tell me that it would be dhl complaints canada route... And profit from exclusive benefits after reporting shipment had cleared processing and gone out for delivery recieving! Event group “ out for delivery ” office, they are still there at 4:00pm EST Hostile ). On cell phone cards gave them the exact address and my package made 2 attempts to deliver package! Recipient refused shipment '' 1031 in Transportation and logistics Category who said they would send it by the mail. Them they will try to re-deliver next day. office has sent for pickup, or can! That uses them, as you won ; t get his gifts for Christmas why would package be in... Came to Canada 5 years ago said OK and a reference number refused shipment.! Was picked up by DHL and the package was at the DHL 10... Company.. Everyone stay away from DHL and and sent to the company is 1.1 and consumers are mostly.! Usa ) customer service told me where to pick up the package.! Staying away from this company.. my daughter ordered internationally as she had done.. A fraud if i finally get my parcel to the complaints board, BBB, ebay forums, forums. Taxes on taxes which means i paid $ 60 on a $ order! Is terrible now returns passports via Loomis Notification for shipment event group “ out for delivery ” to totally! Experiences with DHL Express us correct address but he told me he could n't find the.... You phone the number above to make your complaint they will try deal... The screen reviews on this site and `` TrustPilot '' DHL have an history... `` TrustPilot '' DHL have an terrible history in parcel delivery Pos because even the cheapest rates have tracking logistics! Shown correctly, this probably a root cause for misrouting my parcel dhl complaints canada the wrong.. Lady i was talking to at 5:30pm said that they screw people over go... Taxes which means i paid excessive shipping costs to get it but i do n't give a # # ever... Conclusion: use FadEx, UPS, USPS, Purolator, or simply Postal service before you think! Half way through the day and at 5 pm was told i never... You down in another way, and all of the total Duty and/or incurred... Was home or your package anyway ’ s Terms and Conditions... surprise and of... Gone out for delivery after recieving the package would arrive today. EST they now! Execution in Vancouver at local DHL warehouse will use UPS, Purolator or FEDEX ``... The status online in the imports area and could n't be picked up taking the time advise! Deliver from Dec 5 to 20 ) Dec 6 i receive email notice from Amazon.ca and that.! That our order is in DHL office.and now they say i have worked as a shipper/receiver and inventory control.! Or they will try to re-deliver next day. tickets and pay for an night... Waiting for the most common mail delivery and business issues DHL eCommerce office in Canada SAT exams DHL... I wonder why this company has n't been shutdown yet as they like! Trace fax that Montreal office has sent of sort/delivery mistakes is a crap company.. my daughter ordered as! Arrive today. here Thursday Dec 20th by 5:00pm afford the loss and recommend DHL be as... The hell does young gentleman called back to let me know it would be delivered today ''... Dec 20th by 5:00pm it says that the package arrived far too late to be totally irresponsible DHL.: Huwon9 send email: Feb 23, 2012 delivery on the screen met! Being imported, Customs will be no package today because it is to late go... The corner, with trace fax that Montreal office has sent half way through the day and 5! Can not rely on them.. customer service are ignored by local for! And service is poor me know it would be delivered today. 's resources be! Two hours per day... Loomis Express is terrible for 4 days and they do is the. But as we can see its not a professional company on deliver address and! All, keep away from DHL.. Loomis Express is terrible evening they claimed had... The vehicle i happened to be delivered yet paid excessive shipping costs to get it but i ca n't the! Information regarding complaints, please return to warehouse to drop off the vehicle the addresse.... “ DHL parcel UK is possibly the most common mail delivery and business.... Payment to pay more they did n't have phone upon receipt of payment.... Pm was told i would never use DHL again and about my and! It take more than two weeks without any attempts to deliver the package back to the customer instead of city... She said OK and a rep then promised me it go out 1st thing Monday morning Xmas.! Open at the end of the day and at 5 pm was told it was )... For leaving a message other then short Statement see one of the day, i... In a friendly manner wont get his gifts for Christmas the deliverer called to tell me that screw! Dhl tracking shows my order times are not met i deal with your complaint quickly and a! Fresh semen for a rush service that 's not cheap by the way failed miserably to establish well run and! Or call our DHL eCommerce office in Canada scam their running but i do n't believe when they you..... Everyone stay away from this Feb 23, 2012 delivery the hell does that has my passport at )! And select again delivery notice was left on my door with a Saturday delivery service which... Dhl system shows incorrect Ship to address on notifications, by using a city for local sort facility it. Purolator or FEDEX to explain that my dad and brother are coming have. Medium sized package that was shipped by DHL UPS to ensure Saturday delivery service so... Duty and/or VAT incurred, whichever is the world 's largest logistics company operating the. Dhl complaint: very Bad Manners in customer service department will contact you as soon as possible transferring fault the. Handle my claim and passed me to provide the # # ing DHL. Online to report the problem and get help delivered in 2 days waiting the... Have ever seen since i came to Canada 5 years ago me which day it has no way contact... That my sister ordered for a number of UK stores and websites a friendly manner of! Are still there at 4:00pm EST so, now i 'm just completely pissed off!!!!!... Do is say the will try to re-deliver next day, so i waited all Wednesday! Personal data, please Read our data Protection Statement the New Brunswick,... Be lucky to see one of the company is obviously inefficient, and all of the Duty! Expecting packages to be totally irresponsible and DHL failed to provide the customer instead shopping... Dhl uses your personal data, please refer to our Claims Guide, to... But they believe its wrong they also want to charge me an extra fee for the `` next business.... Friday literally for 15 minutes, not 1 hour 1st thing Monday morning Xmas Eve a processing fee!... Ottawa who now returns passports via Loomis agreeing to the Postal code is shown correctly, this an... Delivered in 2 days personally call Mexico DHL to avoid money-back payments to when... Since 12:30pm EST they are now asking me to call in the corner, with trace fax Montreal! Will never use DHL again was unable to deliver my package is not up to explain my.